Customer satisfaction is after sales support - No that is customer retention; one becomes a customer after he is satisfied with your offering or at least trusts so.
He loves "that" feature of your
product - No all he cares is his current problem and how soon you solve it.
He might not pay for value of your product - No he is
always ready to pay for his "perceived value" of your product.
You don't have to give anything free - No; you have to let a
trial version out for free for the potential customer to get a feel of your product
Online business can be done online - No, Sales can be done
online, you still have to get out of your home/office to get drive your
business to sell.
Competitors might win the fight - No, they have already won, YOU are fighting to win customers (back). Even if there is no
competition, you're fighting the fact that customer is OK to live
with the problem you're trying to solve.
2 comments:
Nice ones. except a typo - where u say "sales can be done online", I think you meant "Sales cannot be done online"
Geetha
I meant sales(transaction) can be done online (e-commerce) but everything else that leads there cannot. Thanks for stopping by :-)
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